Best Practices for Sales Engineering

Throughout my career I have practiced the art of the Sales Engineer from both sides.  As both an SE and as a manager.  From UNIX mini-computer deployments and migrations as an engineer to break-fix operations as a Compaq Authorized Service Center Manger.  From Systems Engineering Consultant, Network Systems Engineer, Infrastructure Services Manger, Product Manger and Principal Systems Engineer to Director of Sales Engineering.

A few key resources that have traveled with me and serve me well include the following:











Working with bright, insightful people at innovative technology companies is an exciting career path!

PS. Another great resource for Sales Engineers and Technical Sales Specialists is the Great Demo blog.  You can check it out here

New Cloud Infrastructure Option for Service Providers

New Cloud Infrastructure Option for Service Providers:

Parallels Automation for Cloud Infrastructure Launches; Provides the Industry’s First Turn-Key Solution to Deliver Cloud Infrastructure Services to Small and Medium Businesses (SMBs)

September 23, 2011
New, scalable Cloud Infrastructure as a Service (IaaS) module of Parallels Automation is complete with integrated provisioning, billing, and self-service management

Cloud-ready virtualization solution – Parallels Server Bare Metal – is fully integrated into PACI, combining maximum density Cloud Infrastructure using Parallels Virtuozzo Containers with world-class hypervisor technology
- http://www.parallels.com/news/id,29042

Parallels to leverage Scality RING technology in its “Parallels Automation for Cloud Infrastructure” – February 23rd 2011
- Scality and Parallels Automation Announcement

vSphere storage changes bring opportunities for VARs
- vSphere storage changes bring opportunities for VARs


 
The Open Data Center Alliance is an independent IT consortium comprised of leading global organizations from a wide array of industries who have come together to provide a unified vision for long-term data center requirements.
- www.opendatacenteralliance.org

Parallels - Solution Provider Member:
“Parallels looks forward to advancing Open Data Center Alliance Service Catalog Usage Model in the public cloud, contributing our expertise in powering 5,000 Parallels Hosting Partners globally serving more than 10 million SMBs with a wide-range of IaaS, PaaS, and SaaS offerings. Parallels enables cloud service providers to shorten their time to revenue, raise average revenue per user, and lower customer churn. Open standards and interoperability across key cloud data center elements will help all parties optimize to Profit from the Cloud.”

John Zanni, Vice President, Parallels Service Provider Marketing and Alliances- http://www.opendatacenteralliance.org./membership/membervoice

How do I size Exchange 2010?

Great Video Posted over on the Exchange 2010 TechCenter @
http://technet.microsoft.com/en-us/exchange/ff727932.aspx

How do I size Exchange 2010?
- About This VideoExchange 2010 introduces new functionality in server roles, including new high availability features. Join Nicolas Blank as he discusses how to size critical Exchange 2010 server roles using tools and calculators to establish the disks, IOPS, replication bandwidth, CPU cores, and memory requirement for each role.

Exchange Server 2010 SP2 and Support for Hosting Exchange

Okay, this is going to be interesting.  So if a Service Provider has deployed Exchange 2010 SP1 with the "/hosting" switch, do they have to redeploy?

http://blogs.technet.com/b/exchange/archive/2011/08/30/exchange-server-2010-sp2-and-support-for-hosting-exchange.aspx

Deploying Lync Server 2010

Deploying Lync Server 2010 (Part 1)
http://www.msexchange.org/articles_tutorials/exchange-server-2010/management-administration/deploying-lync-server-2010-part1.html

Deploying Lync Server 2010 (Part 2)
http://www.msexchange.org/articles_tutorials/exchange-server-2010/management-administration/deploying-lync-server-2010-part2.html

Planning, Deploying, and Testing an Exchange 2010 Site-Resilient Solution

Planning, Deploying, and Testing an Exchange 2010 Site-Resilient Solution sized for a Medium Organization (Part 1-13)

http://www.msexchange.org/articles_tutorials/exchange-server-2010/management-administration/planning-deploying-testing-exchange-2010-site-resilient-solution-sized-medium-organization-part1.html

So, You Want to Host Exchange? (repost)

A new post by:
Michael van Dijken
Senior Product Management
Exchange Partner Marketing

http://blogs.technet.com/b/hameroff/archive/2011/08/08/so-you-want-to-host-exchange.aspx

One of the questions which I found come up consistently (both in conversations and in my interactive breakout session at WPC titled “So You Want To Host Exchange?” – BP22i) was whether to deploy Exchange 2010 using the “/hosting” mode switch, or to simply use the standard configuration typical of an on-premises deployment. Given that this was such a topic of interest, I thought I’d address it here on the Exchange Partner blog. But first a little background on the subject.

http://blogs.technet.com/b/hameroff/archive/2011/08/08/so-you-want-to-host-exchange.aspx

You might also be wondering how to deploy without using /hosting mode given that our published guidance is for /hosting mode. The best approach to do this today is to use a hosting automation solution, or to engage the services of a System Integrator with depth in the hosting industry (such as Implement.com). Following this approach both speeds your time to market, and offers you the confidence of a product already tested and proven in the marketplace. Check out these hosting automation solutions from the partners we work closely with:

•Parallels Automation Microsoft Exchange Service Module

 
 

"IT" will happen. Prepare for it.

http://www.crn.com/slide-shows/cloud/231000954/the-10-biggest-cloud-outages-of-2011-so-far.htm

SPOLILER ALERT!!!  There will be outages. The cloud is not immune. It turns out, the cloud computing services and architectures are just as prone to downtime as their on-premise counterparts.

GO FIGURE!

Windows Server 2008 R2 Hyper-V: Insiders Guide to Microsoft's Hypervisor

Fully updated for Windows Server 2008 R2 Hyper-V, you will find additional content on new features and capabilities such as Live Migration and support for 64 Logical Processors (LP). 

• Teaches how to manage virtual machines with the latest System Center tools such as Virtual Machine Manager 2008 R2, Data Protection Manager 2010, and Operations Manager 2007 R2
• Covers all of the new functionalities of Windows Server 2008 R2 Hyper-V, including Live Migration, 64 LP support, Processor Compatibility Mode, enhanced processor functionality support, hot-add and remove of storage, TCP Offload support, and VM Queue support
• Demonstrates key scenarios for Hyper-V, including server consolidation, testing and development, Business Continuity and Disaster Recovery, and Dynamic IT
• Provides step-by-step instructions and examples

This insiders guide will help you get the most out of your hardware and reduce cost with Windows Server 2008 R2 Hyper-V.

Amazon EC2 Cloud Outage (Data Center Failure) Remediation

When it comes to IT you must always be prepared!

Here are excellent posts that provide you direction and insight from lessons learned.

8kmiles Blueprint for Achieving High Availability: http://cloudblog.8kmiles.com/2011/04/29/design-for-failure-architecture-blueprints-for-achieving-high-availability-in-aws

How Netflix plans for Cloud failure: http://techblog.netflix.com/2010/12/5-lessons-weve-learned-using-aws.html

RightScale CTO, Thorsten von Eicken in regards to the Amazon outage:
Lessons Learned: http://blog.rightscale.com/2011/04/25/amazon-ec2-outage-summary-and-lessons-learned
Follow up to Amazon response: http://blog.rightscale.com/2011/05/02/aws-outage-follow-up-if-you-wanted-details-you-got-details

There is also a webinar that RightScale is putting on this week, May 6 at 11 AM Pacific Time:
Architecting for High Availability in the Cloud with Sr. RightScale Architect, Josep Blanquer
Register here: http://pages.rightscale.com/high_availability-050611.html

A "running history" of the Amazon Web Services outage can be followed by one of those hit by the outage:
http://blog.hootsuite.com/notes-on-todays-outage/

Amazon EC2 Cloud outage takes down big websites

Wow. Your internet business just came to a screaching halt.  Sorry about that.

While Amazons EC2 team struggle to get systems back online, customers are left pondering their options...

Amazon Web Services - Service Health Dash Board:

http://status.aws.amazon.com/

10:58 PM PDT Just a short note to let you know that the team continues to be all-hands on deck trying to add capacity to the affected Availability Zone to re-mirror stuck volumes. It's taking us longer than we anticipated to add capacity to this fleet. When we have an updated ETA or meaningful new update, we will make sure to post it here. But, we can assure you that the team is working this hard and will do so as long as it takes to get this resolved.

Additional information at http://money.cnn.com/2011/04/21/technology/amazon_server_outage/index.htm

Build and Offer a Hosted CRM Solution - Guidance now available

How to launch a Hosted CRM 2011 Solution - Guidance now available!
http://www.implement.com/blog/bid/62472/Hosted-CRM-2011-Deployment-Guidance-Posted

Thanks to our friends at Implement.com for this documentation on standing up partner hosted Dynamics CRM

Launch a Microsoft Hyper-V Cloud Service with Parallels Automation

Learn how to launch a Microsoft Hyper-V Cloud Service with Parallels Automation.

Parallels and Microsoft together provide Hosting, Cloud and Service Providers a complete solution for building a Hyper-V foundation.  The integrated solution includes automated provisioning, resource management, end user service plans for subscription and billing, complete control panels and much more...

Learn about Parallels Automation and how we can launch your Cloud Services Business.

Read about Parallels Automation and Hyper-V Integration for Hosting and Cloud Service Providers:
- Parallels Automation: Integration with Hyper-V Stage 1 [Click Here]
- Parallels Automation: Integration with Hyper-V Stage 2 [Click Here]
- Parallels Automation Hyper-V Application Deployment Guide [Cick Here]

Understand the Microsoft Hyper-V Cloud Fast Track Program:
Microsoft Consulting provided resources that will help prepare you for building your own cloud solution based on Hyper-V and System Center - your Microsoft and Parallels Sales and Technical teams can show you how:
- For planning resources for starting your Dynamic Data Center solution deployment [Click Here]
- Begin your DDC education by going through the assessment planning toolkit [Click Here]
- For the Hyper-V Cloud Fast Track Architecture Brief [Click Here]
- For the Hyper-V Reference Architecture Technical White Paper [Click Here]

Find the technical resources you need to start working with Microsoft Hyper-V Server 2008 and other Microsoft virtualization technologies @ http://www.microsoft.com/hyper-v-server/en/us/technical-resources.aspx

http://www.microsoft.com/hyper-v-server

Microsoft Dynamic Datacenter Boot Camp Module 1 Video Posted

Microsoft Dynamic Data Center (DDC) Boot Camps hosted around the United States. The Microsoft Hosting team posted a recording of Module 1 DDC fundementals content => Module 1: Overview of the Dyanmic Data Center

Backup Agent - A Service Provider Data Protection Solution

Backup Agent is a solutiona that provides Hosting and Cloud Service providers the ability to offer their customers Data Protection over the internet.

Learn how to deploy Backupagent as an APS package with Parallels Automation

Backupagent ‘sizing’ reference architecture

Microsoft Lync Server 2010, Planning Tools

Microsoft Lync Server 2010, Planning Tool - The Microsoft Lync Server 2010, Planning Tool provides prescriptive guidance to get you started with planning your topology.

Communications Server 2010 - Planning Tool Overview - YouTube:
http://www.youtube.com/watch?v=QoK61J-Y7wY&feature=related

Related Downloads:

Microsoft Lync Server 2010 Trial
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=145A4AAA-1F0D-403A-AD10-A1166EC44C75

Microsoft Lync Server 2010, Planning Tool Readme
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=C8BA3275-270F-4C0B-90BB-EDC1D1216C2D


What Others Are Downloading:
Microsoft Lync Server 2010 Resource Kit Tools
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=80CC5CE7-970D-4FD2-8731-D5D7D0829266

Microsoft Lync Server 2010 Planning Guide
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2DA9FA26-E032-4DCF-B487-DA916DDC508F

Microsoft Lync Server 2010 Getting Started Guide
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=E33765BC-9C5D-49B2-BB4F-EC8D42CCC1C7

Lync Server 2010, Best Practices Analyzer
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=030548DF-0DC7-4F86-B8A9-2F5EC8DE8BA5

Microsoft Lync Server 2010 Enterprise Edition Deployment Guide
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4CF4BED4-2F76-4B99-ADCB-60653521CC70

Users craft Windows images to run on Microsoft’s Azure cloud

Azure now offers users the ability to craft their own Windows images and run them on Microsoft’s cloud. These VM Roles are built by you (sysprep recommended) and uploaded to your blob storage. When you create a service around your custom VMs and start the instances, Fabric Controller takes pains to redundantly ensure redundancy. It makes a shadow copy of your file, caches that shadow copy (in the VHD cacher, of course) and then creates the three VHDs seen above for each VM needed. From there, you’re on your own; Microsoft does not consider having to perform your own patches an asset in Azure.

VM Role: User-created, unsupported Windows Server 2008 virtual machine images that are uploaded by the user and controlled through the user portal. Unlike Web and Worker Roles, these are not updated and maintained automatically by Azure.

Worker Role: An instance configured not to run IIS but instead to run applications developed and/or uploaded to the VM by the end user.

How-azure-actually-works-courtesy-of-mark-russinovich

Microsoft Lync Server 2010 Active Directory Guide

Microsoft Lync Server 2010 Active Directory Guide - This document guides you through the process of preparing Active Directory for Microsoft Lync Server 2010 and includes the Active Directory schema reference.

Building Microsoft Messaging and Collaboration Cloud Services

Building Microsoft Messaging and Collaboration Cloud Services - The documents in this file are intended to provide system integrators and service providers with guidance for migrating from Microsoft Solution for Hosted and Messaging Collaboration (HMC) to Microsoft® Exchange 2010 SP1 in Hosting mode.

Microsoft Lync Server 2010 Deployment Guides

Microsoft Lync Server 2010 - Microsoft Lync Server 2010 communications software offers instant messaging (IM), presence, conferencing, and telephony solutions that can support enterprise-level collaboration requirements.

Microsoft Lync Server 2010 Capacity Planning - The topics in this section help you understand how to plan and deploy Microsoft Lync Server 2010 communications software so that you can adequately plan for the number of users in your organization and plan for the server load that their activities generate.

Microsoft Lync Server 2010 Group Chat Deployment Guide - This document guides you through the process of migrating and deploying Lync Server 2010 Group Chat Server and the related components that are required to let organizations set up searchable, topic-based chat rooms that persist over time, allowing geographically distributed teams to better collaborate with one another while preserving organizational knowledge.

• Lync Documentation Overview
• Lync Capacity Planning
• Lync Capacity Calculator
• Lync Stress and Performance Tool

Microsoft & The BroadWorks VoIP & UC Platforms

BroadWorks, integrated with the Microsoft Solution for Hosted Messaging and Collaboration (HMC) version 4.5, provides businesses with a unified communications offering to help improve the efficiency of how employees communicate, increasing productivity across all functional areas.


The BroadWorks Platform

• Network Elements
• Geographic Redundancy and High Availability
• Capacity and Scalability
• Network Management
• Xtensibility

Related Threads and Posts of Interest:

- Microsoft & Broadsoft

- Hosted Versus Premises - It's not Black and White

Take your Windows-based hosting business to the next level

HOSTING DEPLOYMENT ACCELERATORS:
Resources to help you grow your dedicated, shared, virtual and database hosting business or help you start your Managed or Cloud Hosting business @ http://www.microsoft.com/hosting/en/us/hda/default.aspx#WindowsServer2008HyperV_

Expand your portfolio of service offerings today! Access all the tools and resources you need to take your Windows-based hosting business to the next level. We will help you build, deploy and reach new customers so you can grow your web hosting, application hosting or managed services business @ Take your Windows-based hosting business to the next level [Click Here]

The New New World of Hosting: @ http://www.datacenterknowledge.com/archives/2010/09/17/microsoft-to-hosters-move-up-the-value-chain/

This document provides guidance on how a hosting provider can create a managed hosting offer by leveraging different technologies offered by Microsoft.  In this document, there is no single definition for Managed Hosting, but in general, Managed Hosting is referred to as a Dedicated Server or Virtual Dedicated Server hosting plan with a set of management services @ Installation Guide for System Center Enterprise Suite [Click Here]

Resources for starting your Dynamic Data Center solution deployment

Microsoft Consulting created the DDC Toolkit and has provided additional resources that will help prepare you for building your own cloud solution based on Hyper-V and System Center.  
Begin your DDC education by going through the assessment planning toolkit.
 
Resources for starting your Dynamic Data Center solution deployment

http://cloud.com/
http://www.kaseya.com/
http://www.parallels.com/products/automation/

Microsoft Lync Server 2010 Planning Guide

Microsoft Lync Server 2010 Planning Guide

Planning for Exchange 2010 Deployment Resources

Planning for Exchange 2010 Deployment Resources

Getting Started With Exchange 2010

Microsoft has posted an Online guide for Planning your Exchange 2010 Deployment - Read how to plan and deploy Microsoft Exchange Server 2010 into your production environment:

Planning for Exchange 2010 Deployment - Online Deployment Guide

Planning Active Directory

Multi-Tenant Support

Deployment Checklist for Multi-Tenancy

Windows Server 2008 R2 Hyper-V

With Hyper-V, it's easier than ever to take advantage of the cost savings of virtualization through Windows Server 2008 R2. Optimize your server hardware investments by consolidating multiple server roles as separate virtual machines running on a single physical machine, efficiently run multiple different operating systems in parallel, on a single server, and fully leverage the power of x64 computing.

DNS Namespace Planning Support

DNS Namespace Planning Support

Additional Key Resources:

Namespace Planning for Domain Name System (DNS)
An introduction on the basics of DNS planning. Includes instructions on choosing domain names, DNS namespace planning for Active Directory, and integration planning for supporting multiple namespaces.

DNS Namespace Planning
How to plan and create a DNS Namespace.

Namespace Planning Example
The article explains some of the issues must be considered when planning a namespace by describing the configuration of two fictitious organizations.

Checklist: Deploying DNS for Active Directory
A checklist detailing the steps that should be considered when deploying DNS for Active Directory.

Microsoft Hyper-V Customer Perspectives

Microsoft Hyper-V Customer Perspectives:

View example Customer Perspectives and Case Studies HERE
How can Microsoft products and services help your business succeed? Case studies provide the proof points you need to plan and deploy effective virtualization solutions. Learn from similar organizations in your industry, and see why they are choosing Hyper-V to achieve highly effective virtual environments.

Hosting Deployment Guide for Exchange Server 2010 SP1 Beta

This download contains topics that will help you plan, deploy, and manage Exchange Server 2010 SP1 in a multi-tenant organization - Hosting Deployment Guide for Exchange Server 2010 SP1 Beta

Exchange Server 2010 SP1 supports hosting deployments and provides hosting partners with the core Exchange features so that they can be deployed to multiple customers in a single installation. The Exchange 2010 SP1 Hosting Deployment guide augments the Exchange 2010 SP1 core content by highlighting the hosting deployment information.

Digging deeper into deploying Microsoft Dynamic Data Center

I'm digging deeper into the deployment best practices for the Microsoft Dynamic Data Center (DDC) and I will post my findings here.

Starting with this link to the Microsoft System Center website where you will find tons of information and resources such as Interactive Overviews, Virtual Labs, Virtual Hard Disks and Downloads.

Download "Building Microsoft Messaging and Collaboration Cloud Services" docs

Download "Building Microsoft Messaging and Collaboration Cloud Services" documents - Click HERE

• The documents in this file are intended to provide system integrators and service providers with guidance for migrating from Microsoft Solution for Hosted and Messaging Collaboration (HMC) to Microsoft® Exchange 2010 SP1 in Hosting mode.

Download Microsoft Exchange Server 2010 Service Pack 1 (SP1) - Click HERE

What is the Hyper-V Cloud Fast Track Architecture Brief?

A few of the really smart folks at Microsoft recently produced some of the most helpful content that I have seen!

Take a look at the new Microsoft Hyper-V "Cloud Fast Track Architecture Brief"

I'm impressed.  With so much "Virtualization" hype out there today, this really helps cut to the chase!

• Hyper-V Cloud Fast Track Architecture Brief overview
• Get Pre-validated Configurations

Get an infrastructure as a service private cloud with a pre-validated configuration from server partners in the Hyper-V Cloud Fast Track. Offerings from the Fast Track program combine Microsoft software; consolidated guidance; validated configurations from OEM partners for compute, network, and storage; and value-added software components.

Exchange Server 2010 Design and Architecture at Microsoft - Technical White Paper

Exchange Server 2010 Design and Architecture at Microsoft:
- How Microsoft IT Deployed Exchange Server 2010 -

Technical White Paper
Published: July 2010

EMC Launches Journey To The Private Cloud Portal

*NEW - EMC's Journey To The Private Cloud Portal

Microsoft Exchange 2010 HOT Links - includes SP1 for Hosters

Through hours of research and study, I've identified a series of key resources regarding Microsoft Exchange 2010 and SP1. I am publishing a series on this topic here on my blog that I will maintain and update. I hope that you will find this information and resources helpful too. Post a comment or send me a note if you have additional suggestions.  Thanks.

Cut through the clutter and find answers to common questions and scenarios regarding Exchange 2010 here:

• Exchange 2010 Script installs Roles and Features when installed on W2K8R2
• Exchange Server 2010 Best Practice example

          -----------------------------------------------------------------

          Order Exchange Server 2010 Best Practices Click Here;

          -----------------------------------------------------------------

• Migrating from Exchange Server 2003 to Exchange Server-2010
• The Future of Exchange: Exchange Server 2010 SP1 Is Now Available
• Virtualizing Microsoft Exchange 2010
• Microsoft Exchange 2010 Prerequisites (Applies to: Exchange Server 2010 SP1)
• Exchange 2010 SP1 Hosting Part 1 - Overview
• Exchange 2010 SP1 Hosting Part 2 - Hosting description
• Microsoft Exchange Server 2010 SP1 built-in multi-tenant details
• Microsoft Exchange Server Supportability Matrix (Applies to: Exchange Server 2010 SP1)
• Microsoft Exchange Server 2010 Hosted Edition - additional links
• Parallels Automation Solutions for Exchange 2010 Hosters and Cloud Service Providers

Follow along in the Exchange 2010 Forums and at Blogs linked below:

• Resources for IT Professionals > Forums Home > Exchange Server 2010 Forums > Exchange 2010 for Hosters
• The Microsoft Exchange Team Blog
• The latest MCS Team blogs related to Exchange 2010
• The Microsoft Exchange Team Blog on Exchange 2010 and Migration
• Parallels Service Provider Blog

Additional Resources for Hosters and Cloud Service Providers

• Parallels Cloud Service Provider Portal

Downloads

• Download Microsoft Exchange Server 2010 Service Pack 1 (SP1) + Resources

Microsoft Exchange Server 2010 SP1 helps IT Professionals achieve new levels of reliability with greater flexibility, enhanced user experiences, and increased protection for business communications.

• Flexible and reliable - Exchange Server 2010 SP1 gives you the flexibility to tailor your deployment based on your company's unique needs and a simplified way to keep e-mail continuously available for your users.
• Anywhere access - Exchange Server 2010 SP1 helps your users get more done by giving them the freedom to securely access all their communications - e-mail, voice mail, instant messaging, and more - from virtually any platform, Web browser, or device.
• Protection and compliance - Exchange Server 2010 SP1 delivers integrated information loss prevention, and compliance tools aimed at helping you simplify the process of protecting your company's communications and meeting regulatory requirements.

----

Order a copy of Exchange Server 2010 Best Practices

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What is Office 365?

Microsoft Office 365 provides customers with access to hosted cloud services, rich local applications, and web-based solutions with a progressive approach to cloud applications. Office 365 is designed to work for a business of one or a business of one million and one.

Office 365 replaces some previous and familiar brands, including Microsoft Business Productivity Online Suite (BPOS), Office Live Small Business, and Live@edu. A single now provides a clearer picture to customers and consolidate a lot of previously separate functionality under one offering.

There are two versions of Office 365: Office 365 for small businesses and Office 365 for enterprises. Both are subscription services that include access to Office Web Apps, Exchange Online, SharePoint Online, and Lync Online (a next-generation version of Office Communications Server).

Office 365 small business version targets businesses with 25 or fewer employees and will cost $6 per user, per month. The enterprise version adds the Office 2010 Professional Plus client software, 24x7 support, and other features, and will cost $2 to $24 per user, per month, and have volume-license options.

The cloud-hosted Office 365 services will work through all major web browsers—including Internet Explorer (IE), Mozilla Firefox, Apple Safari, and Google Chrome—and via popular smartphones and portable devices, including Research in Motion (RIM) BlackBerry and the Apple iPhone and iPad.

More @ http://office365.microsoft.com/en-US/online-services.aspx

Microsoft Online Service Help and How-to:
http://www.microsoft.com/online/help/en-us/helphowto/homepage.htm

Welcome to the Office 365 Community:
http://community.office365.com/enus/office365/default.aspx

Limited Beta for Office 365:
http://office365.microsoft.com/en-US/office365-beta.aspx

Office365 and ADFS

A short post about Office365 and ADFS - more to come on this topic!
http://www.bposrocks.com/2010/11/office-365-and-adfs.html